All Systems Operational
About This Site
This is SHOPLINE's status page, where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a note here.
If you are experiencing any issues with SHOPLINE, don't hesitate to get in touch with us at support@shopline.com and we'll get back to you as soon as we can.
這是 SHOPLINE 的 Status Page，您可以在這裡獲取我們最新的系統運行狀況。
如果有服務出現中斷，我們亦會於此頁面發布公告。
若有任何使用 SHOPLINE 服務的問題，請隨時透過 support@shopline.com 聯繫我們，我們將盡快回覆您。
SHOPLINE EC Storefront
Operational
SHOPLINE Admin Panel
Operational
SHOPLINE POS
Operational
SHOPLINE Social Commerce
Operational
SHOPLINE Live
Operational
Message Center
Operational
Social Post Selling
Operational
Manual Order
Operational
SHOPLINE OpenAPI
Operational
SHOPLINE Shoplytics
Operational
SHOPLINE Logistics
Operational
[SG] SHOPLINE Logistics
Operational
[MY] SHOPLINE Logistics
Operational
[TW] SHOPLINE Logistics
Operational
[HK] SHOPLINE Logistics
Operational
[CN] SHOPLINE Logistics
Operational
[TH] SHOPLINE Logistics
Operational
[VN] SHOPLINE Logistics
Operational
SHOPLINE Payments
Operational
[TW] SHOPLINE Payments - Credit Card
Operational
[TW] SHOPLINE Payments - Bank Transfer 虛擬 ATM 轉帳
Operational
[TW] SHOPLINE Payments - Apple Pay
Operational
[TW] SHOPLINE Payments - 街口支付
Operational
[TW] SHOPLINE Payments - 中租 zingala 銀角零卡分期
Operational
[HK] SHOPLINE Payments - Credit Card
Operational
[HK] SHOPLINE Payments - FPS
Operational
[HK] SHOPLINE Payments - Alipay
Operational
[HK] SHOPLINE Payments - Google Pay
Operational
[HK] SHOPLINE Payments - Apple Pay
Operational
[HK] SHOPLINE Payments - WeChat Pay
Operational
[MY] SHOPLINE Payments - FPX
Operational
[MY] SHOPLINE Payments - Credit Card
Operational
[SG] SHOPLINE Payments
Operational
Third Party Logistics
Operational
[HK] Alfred 智能櫃
Operational
[HK] SF Express 順豐物流
Operational
[TW] 7-11 B2C 大宗寄件
Operational
[TW] 7-11 C2C 交貨便
Operational
[TW] 7-11 跨境物流
Operational
[TW] Family Mart 全家 B2C 大宗寄件
Operational
[TW] Family Mart 全家 C2C 交貨便
Operational
[TW] T-cat 黑貓宅急便
Operational
Third Party Payments
Operational
Stripe
Operational
PayPal
Operational
[HK] Alipay
Operational
[HK] HSBC FPS
Operational
[HK] PayMe for Business
Operational
[HK] AsiaPay
Operational
[HK] 八達通 Octopus
Operational
[MY] Stripe - FPX
Operational
[MY] Razer Pay-FPX
Operational
[MY] Razer Pay-Credit Card
Operational
[SG] Paynow
Operational
[TW] Taishin Bank 台新銀行
Operational
[TW] SinoPac 永豐銀行
Operational
[TW] ECPay 綠界科技
Operational
[TW] O'Pay 歐付寶
Operational
[TW] LINE Pay
Operational
[TH] Omise
Operational
[PH] Dragonpay
Operational
Third Party Integration
Operational
Facebook
Operational
Instagram
Operational
WhatsApp Business
Operational
TikTok
Operational
LINE
Operational
Third Party Apps
Operational
Google
Operational
Third Party Domain Hosting Services
Operational
Payment Network
Operational
Mastercard
Operational
VISA
Operational
JCB
Operational
American Express
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[預告/Notice] 系統升級公告 System Upgrade Notice Jan 7, 2026 01:40-04:00 HKT
為了提供更優質的服務品質，SHOPLINE 將進行兩次系統升級作業，本次公告為第一次的升級時間與影響範圍，說明如下：
📍升級時間
日期：2026 年 1 月 7 日 星期三
時間：凌晨 1:40 - 4 點 (GMT+8)
📍影響範圍
僅部分功能暫停服務，不影響商店前台瀏覽、下單、付款、訂單成立、後台其他營運操作。部分功能包含但不限於：
- Shoplytics 數據分析中心
- 顧客分群
- 廣播中心
- POS 顧客詳情頁、每日付款方式報表
- OMO 報表
- 合作夥伴成效中心
若提前完成作業，系統功能會提前恢復運作，造成您的不便敬請見諒，如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。
SHOPLINE 團隊
謹啟
——————————————————————————————————————
To optimize our service quality, SHOPLINE will be conducting two scheduled system upgrades. This notice outlines the details and expected impact of the first upgrade phase:
📍Upgrade Schedule
Date: Wednesday, January 7, 2026
Time: 01:40 AM – 04:00 AM (GMT+8)
📍Impacted Scope Only specific backend functions will be temporarily suspended. Please note that storefront browsing, order placement, payments, and general admin operations will remain unaffected. Affected functions include, but are not limited to:
- Shoplytics
- Customer Group
- Broadcast Center
- POS Customer Detail Page & Daily Payment Method Report
- OMO Report
- Affiliate Performance Center for KOL
Services will resume as soon as the upgrade is completed. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team.. Thank you for your patience and support.
Best regards,
SHOPLINE Team
Posted on Dec 31, 2025 - 13:28 HKT
📍升級時間
日期：2026 年 1 月 7 日 星期三
時間：凌晨 1:40 - 4 點 (GMT+8)
📍影響範圍
僅部分功能暫停服務，不影響商店前台瀏覽、下單、付款、訂單成立、後台其他營運操作。部分功能包含但不限於：
- Shoplytics 數據分析中心
- 顧客分群
- 廣播中心
- POS 顧客詳情頁、每日付款方式報表
- OMO 報表
- 合作夥伴成效中心
若提前完成作業，系統功能會提前恢復運作，造成您的不便敬請見諒，如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。
SHOPLINE 團隊
謹啟
——————————————————————————————————————
To optimize our service quality, SHOPLINE will be conducting two scheduled system upgrades. This notice outlines the details and expected impact of the first upgrade phase:
📍Upgrade Schedule
Date: Wednesday, January 7, 2026
Time: 01:40 AM – 04:00 AM (GMT+8)
📍Impacted Scope Only specific backend functions will be temporarily suspended. Please note that storefront browsing, order placement, payments, and general admin operations will remain unaffected. Affected functions include, but are not limited to:
- Shoplytics
- Customer Group
- Broadcast Center
- POS Customer Detail Page & Daily Payment Method Report
- OMO Report
- Affiliate Performance Center for KOL
Services will resume as soon as the upgrade is completed. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team.. Thank you for your patience and support.
Best regards,
SHOPLINE Team
Posted on Dec 31, 2025 - 13:28 HKT
[預告/Notice] 系統升級公告 System Upgrade Notice Jan 19, 2026 04:30-05:00 HKT
為了提供更優質的服務品質，SHOPLINE 將進行兩次系統升級作業，本次公告為第二次的升級時間與影響範圍，說明如下：
📍升級時間
日期：2026 年 1 月 19 日 星期一
時間：凌晨 4:30 - 5 點 (GMT+8)
📍影響範圍
商店「前台」相關功能全部暫停服務，包含但不限於：
- 商店前台網頁
- SHOPLINE Shopper App
- 社交電商（包含 SHOPLINE Live 直播系統）
- 合作夥伴成效中心
- 透過 SHOPLINE 產出相關連結，例如相關訂單通知信件中任何連結、手動創建訂單連結頁面、快速結帳網址、推薦活動及分潤連結等。
商店「後台」相關功能全部暫停服務，包含但不限於：
- 後台管理系統：包含電子商務、社交電商、 POS App、Smart OMO 、擴充功能系統等。
- 第三方串接服務：Facebook 全功能、WhatsApp 全功能、LINE 全功能等。
- Open API 資料存取
📍建議事項
1. 建議於系統維護期間暫停廣告投放，亦請勿進行直播銷售。
2. 建議避免於維護時段進行預約類型之促銷活動、商品相關功能及廣播中心、自訂訊息等。
3. 如您有與第三方（非 SHOPLINE 合作夥伴）進行 Open API 功能之服務串接，敬請事先通知第三方夥伴維護時間及影響範圍，避免影響服務串接。
4. 您可評估是否需提前通知您的顧客系統維護時間，例如：提前於商店前台新增系統維護橫幅或公告。
若提前完成作業，系統功能會提前恢復運作，造成您的不便敬請見諒，如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。
SHOPLINE 團隊
謹啟
——————————————————————————————————————
To optimize our service quality, SHOPLINE will be conducting two scheduled system upgrades. This notice outlines the details and expected impact of the second upgrade phase:
📍Upgrade Schedule
Date：Monday, January 19, 2026
Time：04:30 AM – 05:00 AM (GMT+8)
📍Impacted Scope
Storefront-related functionalities including but not limited to:
- Storefront website services
- SHOPLINE Shopper App services
- Social Commerce (including SHOPLINE Live)
- Affiliate Performance Center for KOL (KOL hub)
- Links generated from SHOPLINE, such as links in order notification emails, manual order links, Express Cart links, Affiliate Campaign links, etc.
Admin-related functionalities including but not limited to:
- Admin management system (E-commerce, Social Commerce, POS, Smart OMO, and App Store, etc.)
- Third-party integration services (Facebook, WhatsApp, LINE, etc.)
- Open API access
📍Important Notes
1. We suggest you pause advertising and avoid starting livestreams during the maintenance period.
2. We suggest you avoid scheduling promotional campaigns, product-related features, broadcast center, custom messages, and other similar functionalities during the maintenance period.
3. If you have integrated Open API with non-partnered third-party services, please notify the third-parties in advance about the two maintenance periods to avoid any service disruptions.
4. You may notify your customers about the upcoming maintenance in advance by adding a notification banner or announcement on the storefront.
Services will resume as soon as the upgrade is completed. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.
Best regards,
SHOPLINE Team
Posted on Dec 31, 2025 - 13:46 HKT
📍升級時間
日期：2026 年 1 月 19 日 星期一
時間：凌晨 4:30 - 5 點 (GMT+8)
📍影響範圍
商店「前台」相關功能全部暫停服務，包含但不限於：
- 商店前台網頁
- SHOPLINE Shopper App
- 社交電商（包含 SHOPLINE Live 直播系統）
- 合作夥伴成效中心
- 透過 SHOPLINE 產出相關連結，例如相關訂單通知信件中任何連結、手動創建訂單連結頁面、快速結帳網址、推薦活動及分潤連結等。
商店「後台」相關功能全部暫停服務，包含但不限於：
- 後台管理系統：包含電子商務、社交電商、 POS App、Smart OMO 、擴充功能系統等。
- 第三方串接服務：Facebook 全功能、WhatsApp 全功能、LINE 全功能等。
- Open API 資料存取
📍建議事項
1. 建議於系統維護期間暫停廣告投放，亦請勿進行直播銷售。
2. 建議避免於維護時段進行預約類型之促銷活動、商品相關功能及廣播中心、自訂訊息等。
3. 如您有與第三方（非 SHOPLINE 合作夥伴）進行 Open API 功能之服務串接，敬請事先通知第三方夥伴維護時間及影響範圍，避免影響服務串接。
4. 您可評估是否需提前通知您的顧客系統維護時間，例如：提前於商店前台新增系統維護橫幅或公告。
若提前完成作業，系統功能會提前恢復運作，造成您的不便敬請見諒，如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。
SHOPLINE 團隊
謹啟
——————————————————————————————————————
To optimize our service quality, SHOPLINE will be conducting two scheduled system upgrades. This notice outlines the details and expected impact of the second upgrade phase:
📍Upgrade Schedule
Date：Monday, January 19, 2026
Time：04:30 AM – 05:00 AM (GMT+8)
📍Impacted Scope
Storefront-related functionalities including but not limited to:
- Storefront website services
- SHOPLINE Shopper App services
- Social Commerce (including SHOPLINE Live)
- Affiliate Performance Center for KOL (KOL hub)
- Links generated from SHOPLINE, such as links in order notification emails, manual order links, Express Cart links, Affiliate Campaign links, etc.
Admin-related functionalities including but not limited to:
- Admin management system (E-commerce, Social Commerce, POS, Smart OMO, and App Store, etc.)
- Third-party integration services (Facebook, WhatsApp, LINE, etc.)
- Open API access
📍Important Notes
1. We suggest you pause advertising and avoid starting livestreams during the maintenance period.
2. We suggest you avoid scheduling promotional campaigns, product-related features, broadcast center, custom messages, and other similar functionalities during the maintenance period.
3. If you have integrated Open API with non-partnered third-party services, please notify the third-parties in advance about the two maintenance periods to avoid any service disruptions.
4. You may notify your customers about the upcoming maintenance in advance by adding a notification banner or announcement on the storefront.
Services will resume as soon as the upgrade is completed. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.
Best regards,
SHOPLINE Team
Posted on Dec 31, 2025 - 13:46 HKT