SHOPLINE Status

All Systems Operational

About This Site

This is SHOPLINE's status page, where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a note here.
If you are experiencing any issues with SHOPLINE, don't hesitate to get in touch with us at support@shopline.com and we'll get back to you as soon as we can.

這是 SHOPLINE 的 Status Page，您可以在這裡獲取我們最新的系統運行狀況。
如果有服務出現中斷，我們亦會於此頁面發布公告。
若有任何使用 SHOPLINE 服務的問題，請隨時透過 support@shopline.com 聯繫我們，我們將盡快回覆您。

SHOPLINE EC Storefront Operational

SHOPLINE Admin Panel Operational

SHOPLINE POS Operational

SHOPLINE Social Commerce Operational

SHOPLINE Live Operational

Message Center Operational

Social Post Selling Operational

Manual Order Operational

SHOPLINE OpenAPI Operational

SHOPLINE Shoplytics Operational

SHOPLINE Logistics Operational

[SG] SHOPLINE Logistics Operational

[MY] SHOPLINE Logistics Operational

[TW] SHOPLINE Logistics Operational

[HK] SHOPLINE Logistics Operational

[CN] SHOPLINE Logistics Operational

[TH] SHOPLINE Logistics Operational

[VN] SHOPLINE Logistics Operational

SHOPLINE Payments Operational

[TW] SHOPLINE Payments - Credit Card Operational

[TW] SHOPLINE Payments - Bank Transfer 虛擬 ATM 轉帳 Operational

[TW] SHOPLINE Payments - Apple Pay Operational

[TW] SHOPLINE Payments - 街口支付 Operational

[TW] SHOPLINE Payments - 中租 zingala 銀角零卡分期 Operational

[HK] SHOPLINE Payments - Credit Card Operational

[HK] SHOPLINE Payments - FPS Operational

[HK] SHOPLINE Payments - Alipay Operational

[HK] SHOPLINE Payments - Google Pay Operational

[HK] SHOPLINE Payments - Apple Pay Operational

[HK] SHOPLINE Payments - WeChat Pay Operational

[MY] SHOPLINE Payments - FPX Operational

[MY] SHOPLINE Payments - Credit Card Operational

[SG] SHOPLINE Payments Operational

Third Party Logistics Operational

[HK] Alfred 智能櫃 Operational

[HK] SF Express 順豐物流 Operational

[TW] 7-11 B2C 大宗寄件 Operational

[TW] 7-11 C2C 交貨便 Operational

[TW] 7-11 跨境物流 Operational

[TW] Family Mart 全家 B2C 大宗寄件 Operational

[TW] Family Mart 全家 C2C 交貨便 Operational

[TW] T-cat 黑貓宅急便 Operational

Third Party Payments Operational

Stripe Operational

PayPal Operational

[HK] Alipay Operational

[HK] HSBC FPS Operational

[HK] PayMe for Business‎ Operational

[HK] AsiaPay Operational

[HK] 八達通 Octopus Operational

[MY] Stripe - FPX Operational

[MY] Razer Pay-FPX Operational

[MY] Razer Pay-Credit Card Operational

[SG] Paynow Operational

[TW] Taishin Bank 台新銀行 Operational

[TW] SinoPac 永豐銀行 Operational

[TW] ECPay 綠界科技 Operational

[TW] O'Pay 歐付寶 Operational

[TW] LINE Pay Operational

[TH] Omise Operational

[PH] Dragonpay Operational

Third Party Integration Operational

Facebook Operational

Instagram Operational

WhatsApp Business Operational

TikTok Operational

LINE Operational

Third Party Apps Operational

Google Operational

Third Party Domain Hosting Services Operational

Payment Network Operational

Mastercard Operational

VISA Operational

JCB Operational

American Express Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2026

No incidents reported today.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026

No incidents reported.

Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

系統升級公告 System Upgrade Notice

Completed - The scheduled maintenance has been completed.
Jan 19, 05:00 HKT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 04:30 HKT

Scheduled - 為了提供更優質的服務品質，SHOPLINE 將進行兩次系統升級作業，本次公告為第二次的升級時間與影響範圍，說明如下：

📍升級時間
日期：2026 年 1 月 19 日星期一
時間：凌晨 4:30 - 5 點 (GMT+8)

⭐️ 本次作業提早於凌晨 4:40 結束，系統皆已恢復正常。⭐️

📍影響範圍
商店「前台」相關功能全部暫停服務，包含但不限於：
- 商店前台網頁
- SHOPLINE Shopper App
- 社交電商（包含 SHOPLINE Live 直播系統）
- 合作夥伴成效中心
- 透過 SHOPLINE 產出相關連結，例如相關訂單通知信件中任何連結、手動創建訂單連結頁面、快速結帳網址、推薦活動及分潤連結等。

商店「後台」相關功能全部暫停服務，包含但不限於：
- 後台管理系統：包含電子商務、社交電商、 POS App、Smart OMO 、擴充功能系統等。
- 第三方串接服務：Facebook 全功能、WhatsApp 全功能、LINE 全功能等。
- Open API 資料存取

📍建議事項
1. 建議於系統維護期間暫停廣告投放，亦請勿進行直播銷售。
2. 建議避免於維護時段進行預約類型之促銷活動、商品相關功能及廣播中心、自訂訊息等。
3. 如您有與第三方（非 SHOPLINE 合作夥伴）進行 Open API 功能之服務串接，敬請事先通知第三方夥伴維護時間及影響範圍，避免影響服務串接。
4. 您可評估是否需提前通知您的顧客系統維護時間，例如：提前於商店前台新增系統維護橫幅或公告。

若提前完成作業，系統功能會提前恢復運作，造成您的不便敬請見諒，如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。

SHOPLINE 團隊
謹啟

——————————————————————————————————————

To optimize our service quality, SHOPLINE will be conducting two scheduled system upgrades. This notice outlines the details and expected impact of the second upgrade phase:

📍Upgrade Schedule
Date：Monday, January 19, 2026
Time：04:30 AM – 05:00 AM (GMT+8)

⭐️ Note: The upgrade was completed ahead of schedule at 04:40. All system functions have returned to normal. ⭐️

📍Impacted Scope
Storefront-related functionalities including but not limited to:
- Storefront website services
- SHOPLINE Shopper App services
- Social Commerce (including SHOPLINE Live)
- Affiliate Performance Center for KOL (KOL hub)
- Links generated from SHOPLINE, such as links in order notification emails, manual order links, Express Cart links, Affiliate Campaign links, etc.

Admin-related functionalities including but not limited to:
- Admin management system (E-commerce, Social Commerce, POS, Smart OMO, and App Store, etc.)
- Third-party integration services (Facebook, WhatsApp, LINE, etc.)
- Open API access

📍Important Notes
1. We suggest you pause advertising and avoid starting livestreams during the maintenance period.
2. We suggest you avoid scheduling promotional campaigns, product-related features, broadcast center, custom messages, and other similar functionalities during the maintenance period.
3. If you have integrated Open API with non-partnered third-party services, please notify the third-parties in advance about the two maintenance periods to avoid any service disruptions.
4. You may notify your customers about the upcoming maintenance in advance by adding a notification banner or announcement on the storefront.

Services will resume as soon as the upgrade is completed. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.

Best regards,
SHOPLINE Team
Dec 31, 13:46 HKT

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026

No incidents reported.