All Systems Operational
About This Site
This is SHOPLINE's status page, where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a note here.
If you are experiencing any issues with SHOPLINE, don't hesitate to get in touch with us at support@shopline.com and we'll get back to you as soon as we can.
這是 SHOPLINE 的 Status Page，您可以在這裡獲取我們最新的系統運行狀況。
如果有服務出現中斷，我們亦會於此頁面發布公告。
若有任何使用 SHOPLINE 服務的問題，請隨時透過 support@shopline.com 聯繫我們，我們將盡快回覆您。
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[HK] Alfred 智能櫃
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[HK] SF Express 順豐物流
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[TW] Family Mart 全家 B2C 大宗寄件
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[HK] AsiaPay
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[HK] 八達通 Octopus
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[MY] Stripe - FPX
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[MY] Razer Pay-FPX
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
[預告][All Regions] 創建訂單服務搬遷維護作業 | Scheduled Maintenance for Manual Order Sep 15, 2026 03:00-05:30 HKT
為進行服務優化，SHOPLINE 將於以下時段進行「創建訂單」功能維護作業。
📍作業時間
日期：2026 年 09 月 15 日 (二)
時間：凌晨 03:00 至 05:30 (GMT+8)
📍影響範圍
作業期間，以下功能將暫時無法使用；其餘功能，如網店前台購物與結帳流程、後台非創建訂單的頁面皆不受影響。
1. 商店管理後台
- 社交電商 > 創建訂單
- 訂單管理 > 更多動作 > 新增訂單
- 社交電商 > 訊息中心 > 官網訊息 > 編輯購物車 / 建立訂單
- 社交電商 > 訊息中心 > 社群訊息 > 編輯購物車 / 建立訂單
- 社交電商 > SHOPLINE Live > 直播間 > 即時留言區 > 編輯購物車
- 社交電商 > SHOPLINE Live > 直播間 > 直播留言管理 > 編輯購物車 / 建立訂單
- 社交電商 > 貼文銷售 > 貼文留言管理 > 編輯購物車 / 建立訂單
2. SHOPLINE 後台管理 App
- 訊息 > 任一社交平台訊息 > 編輯購物車 / 創建訂單
3. 顧客端頁面
- 透過「社交電商 > 創建訂單」創建的訂單將暫時無法查看與進行付款
💡 提醒：維護作業結束後，若無法進入編輯購物車或建立訂單等頁面，請先「重新整理」; 若問題仍無法排解，極有可能是受到快取影響，請嘗試重啟裝置和網路設備如路由器後再進行操作。
若作業提早完成，系統功能會提前恢復運作，我們會於本公告更新通知，造成您的不便敬請見諒；如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。
SHOPLINE 團隊
謹啟
————————————————————————
To complete our infrastructure consolidation and service optimization, SHOPLINE will be performing scheduled maintenance on the "Manual Order" feature.
📍 Maintenance Window
Date: Tuesday, September 15, 2026
Time: 03:00 AM – 05:30 AM (GMT+8)
📍 Affected Services
During the maintenance window, the following features will be temporarily unavailable. All other functions, including the online store shopping and checkout flow, will remain fully operational.
1. SHOPLINE Admin
- Social Commerce > Manual Order
- Social Commerce > Message Center > Online Store Messages > Edit Cart / Create Order
- Social Commerce > Message Center > Social Messages > Edit Cart / Create Order
- Social Commerce > Shopline Live > Live Center > Live Comments > Edit Cart
- Social Commerce > Shopline Live > Live Comment Management > Edit Cart / Create Order
- Social Commerce > Social Post Selling > Post Comment Management > Edit Cart / Create Order
2. SHOPLINE Admin App
- Message > Social Channel Chat > Create/Edit Order
3. Customer-facing Pages
- Orders created through [Social Commerce] > [Manual Order] will be temporarily unavailable for customers to view or complete payment.
💡 Note: After the migration is completed, if the Manual Order page is still inaccessible, please refresh the page first. If the issue persists, it may be caused by local DNS cache — please restart your device or network equipment and try again.
Functions will resume as soon as the migration is completed. If the work finishes ahead of schedule, we will post an update on this notice. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.
Best regards,
SHOPLINE Team
Posted on Sep 01, 2026 - 18:17 HKT
📍作業時間
日期：2026 年 09 月 15 日 (二)
時間：凌晨 03:00 至 05:30 (GMT+8)
📍影響範圍
作業期間，以下功能將暫時無法使用；其餘功能，如網店前台購物與結帳流程、後台非創建訂單的頁面皆不受影響。
1. 商店管理後台
- 社交電商 > 創建訂單
- 訂單管理 > 更多動作 > 新增訂單
- 社交電商 > 訊息中心 > 官網訊息 > 編輯購物車 / 建立訂單
- 社交電商 > 訊息中心 > 社群訊息 > 編輯購物車 / 建立訂單
- 社交電商 > SHOPLINE Live > 直播間 > 即時留言區 > 編輯購物車
- 社交電商 > SHOPLINE Live > 直播間 > 直播留言管理 > 編輯購物車 / 建立訂單
- 社交電商 > 貼文銷售 > 貼文留言管理 > 編輯購物車 / 建立訂單
2. SHOPLINE 後台管理 App
- 訊息 > 任一社交平台訊息 > 編輯購物車 / 創建訂單
3. 顧客端頁面
- 透過「社交電商 > 創建訂單」創建的訂單將暫時無法查看與進行付款
💡 提醒：維護作業結束後，若無法進入編輯購物車或建立訂單等頁面，請先「重新整理」; 若問題仍無法排解，極有可能是受到快取影響，請嘗試重啟裝置和網路設備如路由器後再進行操作。
若作業提早完成，系統功能會提前恢復運作，我們會於本公告更新通知，造成您的不便敬請見諒；如有其他問題，歡迎與線上顧問團隊聯絡，謝謝。
SHOPLINE 團隊
謹啟
————————————————————————
To complete our infrastructure consolidation and service optimization, SHOPLINE will be performing scheduled maintenance on the "Manual Order" feature.
📍 Maintenance Window
Date: Tuesday, September 15, 2026
Time: 03:00 AM – 05:30 AM (GMT+8)
📍 Affected Services
During the maintenance window, the following features will be temporarily unavailable. All other functions, including the online store shopping and checkout flow, will remain fully operational.
1. SHOPLINE Admin
- Social Commerce > Manual Order
- Social Commerce > Message Center > Online Store Messages > Edit Cart / Create Order
- Social Commerce > Message Center > Social Messages > Edit Cart / Create Order
- Social Commerce > Shopline Live > Live Center > Live Comments > Edit Cart
- Social Commerce > Shopline Live > Live Comment Management > Edit Cart / Create Order
- Social Commerce > Social Post Selling > Post Comment Management > Edit Cart / Create Order
2. SHOPLINE Admin App
- Message > Social Channel Chat > Create/Edit Order
3. Customer-facing Pages
- Orders created through [Social Commerce] > [Manual Order] will be temporarily unavailable for customers to view or complete payment.
💡 Note: After the migration is completed, if the Manual Order page is still inaccessible, please refresh the page first. If the issue persists, it may be caused by local DNS cache — please restart your device or network equipment and try again.
Functions will resume as soon as the migration is completed. If the work finishes ahead of schedule, we will post an update on this notice. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.
Best regards,
SHOPLINE Team
Posted on Sep 01, 2026 - 18:17 HKT