All Systems Operational

About This Site

This is SHOPLINE's status page, where you can get updates on how our systems are doing.
If there are interruptions to service, we will post a note here.
If you are experiencing any issues with SHOPLINE, don't hesitate to get in touch with us at support@shopline.com and we'll get back to you as soon as we can.

這是 SHOPLINE 的 Status Page,您可以在這裡獲取我們最新的系統運行狀況。
如果有服務出現中斷,我們亦會於此頁面發布公告。
若有任何使用 SHOPLINE 服務的問題,請隨時透過 support@shopline.com 聯繫我們,我們將盡快回覆您。

SHOPLINE EC Storefront Operational
SHOPLINE Admin Panel Operational
SHOPLINE POS Operational
SHOPLINE Social Commerce Operational
SHOPLINE Live Operational
Message Center Operational
Social Post Selling Operational
Manual Order Operational
SHOPLINE OpenAPI Operational
SHOPLINE Shoplytics Operational
SHOPLINE Logistics Operational
[SG] SHOPLINE Logistics Operational
[MY] SHOPLINE Logistics Operational
[TW] SHOPLINE Logistics Operational
[HK] SHOPLINE Logistics Operational
[CN] SHOPLINE Logistics Operational
[TH] SHOPLINE Logistics Operational
[VN] SHOPLINE Logistics Operational
SHOPLINE Payments Operational
[TW] SHOPLINE Payments - Credit Card Operational
[TW] SHOPLINE Payments - Bank Transfer 虛擬 ATM 轉帳 Operational
[TW] SHOPLINE Payments - Apple Pay Operational
[TW] SHOPLINE Payments - 街口支付 Operational
[TW] SHOPLINE Payments - 中租 zingala 銀角零卡分期 Operational
[HK] SHOPLINE Payments - Credit Card Operational
[HK] SHOPLINE Payments - FPS Operational
[HK] SHOPLINE Payments - Alipay Operational
[HK] SHOPLINE Payments - Google Pay Operational
[HK] SHOPLINE Payments - Apple Pay Operational
[HK] SHOPLINE Payments - WeChat Pay Operational
[MY] SHOPLINE Payments - FPX Operational
[MY] SHOPLINE Payments - Credit Card Operational
[SG] SHOPLINE Payments Operational
Third Party Logistics Operational
[HK] Alfred 智能櫃 Operational
[HK] SF Express 順豐物流 Operational
[TW] 7-11 B2C 大宗寄件 Operational
[TW] 7-11 C2C 交貨便 Operational
[TW] 7-11 跨境物流 Operational
[TW] Family Mart 全家 B2C 大宗寄件 Operational
[TW] Family Mart 全家 C2C 交貨便 Operational
[TW] T-cat 黑貓宅急便 Operational
Third Party Payments Operational
Stripe Operational
PayPal Operational
[HK] Alipay Operational
[HK] HSBC FPS Operational
[HK] PayMe for Business‎ Operational
[HK] AsiaPay Operational
[HK] 八達通 Octopus Operational
[MY] Stripe - FPX Operational
[MY] Razer Pay-FPX Operational
[MY] Razer Pay-Credit Card Operational
[SG] Paynow Operational
[TW] Taishin Bank 台新銀行 Operational
[TW] SinoPac 永豐銀行 Operational
[TW] ECPay 綠界科技 Operational
[TW] O'Pay 歐付寶 Operational
[TW] LINE Pay Operational
[TH] Omise Operational
[PH] Dragonpay Operational
Third Party Integration Operational
Facebook Operational
Instagram Operational
WhatsApp Business Operational
TikTok Operational
LINE Operational
Third Party Apps Operational
Google Operational
Third Party Domain Hosting Services Operational
Payment Network Operational
Mastercard Operational
VISA Operational
JCB Operational
American Express Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 19, 2026

No incidents reported today.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

No incidents reported.

Jul 8, 2026
Completed - The scheduled maintenance has been completed.
Jul 8, 05:00 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 HKT
Scheduled - 為持續優化數據服務品質,SHOPLINE 將於以下時段進行數據資料庫優化作業。

📍作業時間
日期:2026 年 07 月 08 日 (三) 至 2026 年 07 月 10 日 (五)
時間:每日凌晨 01:00 至 05:00 (GMT+8)

📍影響範圍
作業期間,以下數據分析功能可能發生數據更新延遲、資料暫停更新,或頁面載入較平時緩慢之情況 ; 其餘功能,如交易流程與後台營運,皆不受影響。

1. 商店後台頁面
- 總覽 > 網店 > 今天熱門商品, 商品瀏覽量
- 總覽 > 網店 > 成交總額, 成交訂單總量, 總工作階段數, 新增會員數
- 總覽 > 實體店 > 商品銷量
- 總覽 > 實體店 > 總營業額, 銷貨成本, 毛利, 毛利率
- 促銷及分潤 > 推薦活動及分潤 > 使用紀錄 > 活動成效與總覽
- 報表及分析 > 報表匯出 > 實體店 > 每日付款方式報表
- 報表及分析 > Shoplytics 數據分析中心
- 社交電商 > 社交數據概覽
- 顧客管理 > 廣播中心 > 查閱 > 轉換渠道數據
- SHOP Builder 促購元件 App > 進階分頁 > 累積銷量
- 發票管理 > 日結列出

2. SHOPLINE 後台管理 App
- 首頁 > 成交總額
- 首頁 > 熱門商品

3. POS App
- POS > 員工業績

若作業提早完成,系統功能會提前恢復運作,我們會於本公告更新通知,造成您的不便敬請見諒 ; 如有其他問題,歡迎與線上顧問團隊聯絡,謝謝。


SHOPLINE 團隊
謹啟

——————————————————————————————————————

To continuously improve the quality of our data services, SHOPLINE will be conducting database optimization during the periods specified below.

📍 Maintenance Window
Date: Wednesday, July 8, 2026 – Friday, July 10, 2026
Time: 01:00 AM – 05:00 AM (GMT+8) daily

📍 Affected Services
During the maintenance window, the following data analytics features may experience delayed data updates, temporary data pauses, or slower page loading times.

1. SHOPLINE Admin
- Dashboard > Online Store > Today's Top Products > Page Views
- Dashboard > Online Store > GMV, Gross Orders, Total Sessions, Newly Added Members
- Dashboard > Retail Store > Total Products Sold
- Dashboard > Retail Store > Total Sales, Cost of Sales, Gross Profit, Gross Profit Margin
- Promotions & Reward > Affiliate Campaign > Usage Record > Campaign Performance Overview
- Report & Analytics > Report Export > Retail Store > Daily Payment Methods Report
- Report & Analytics > Shoplytics
- Social Commerce > SC Overall Statistics
- Customer Management > Broadcast Center > View > Conversion Funnel
- SHOP Builder - Sales Booster Widget > Advanced Page > Accumulated Quantity
- Invoice Management > List By Day

2. SHOPLINE Admin App
- Dashboard > GMV
- Dashboard > Top Products

3. POS
- POS > Sales Performance

💡 Note: All other core functionalities, including transaction processes (checkout) and admin panel operations, will remain fully operational and unaffected.

Functions will resume as soon as the optimization is completed. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.


Best regards,
SHOPLINE Team

Jul 1, 10:00 HKT
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.