To complete our infrastructure consolidation and service optimization, SHOPLINE will be performing scheduled maintenance on the "Manual Order" feature.
📍 Maintenance Window Date: Tuesday, September 15, 2026 Time: 03:00 AM – 05:30 AM (GMT+8)
📍 Affected Services During the maintenance window, the following features will be temporarily unavailable. All other functions, including the online store shopping and checkout flow, will remain fully operational.
1. SHOPLINE Admin - Social Commerce > Manual Order - Social Commerce > Message Center > Online Store Messages > Edit Cart / Create Order - Social Commerce > Message Center > Social Messages > Edit Cart / Create Order - Social Commerce > Shopline Live > Live Center > Live Comments > Edit Cart - Social Commerce > Shopline Live > Live Comment Management > Edit Cart / Create Order - Social Commerce > Social Post Selling > Post Comment Management > Edit Cart / Create Order
2. SHOPLINE Admin App - Message > Social Channel Chat > Create/Edit Order
3. Customer-facing Pages - Orders created through [Social Commerce] > [Manual Order] will be temporarily unavailable for customers to view or complete payment.
💡 Note: After the migration is completed, if the Manual Order page is still inaccessible, please refresh the page first. If the issue persists, it may be caused by local DNS cache — please restart your device or network equipment and try again.
Functions will resume as soon as the migration is completed. If the work finishes ahead of schedule, we will post an update on this notice. We apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our Merchant Success Team. Thank you for your patience and support.
Best regards, SHOPLINE Team
Posted Sep 01, 2026 - 18:17 HKT
This scheduled maintenance affects: SHOPLINE Social Commerce (SHOPLINE Live, Message Center, Social Post Selling, Manual Order).